My CV 2017-10-02T17:21:42+00:00


Personal Statement

A resourceful, self-motivated, results-driven individual with 10 years experience working in the IT industry. Possesses strong customer service, and reporting skills working professionally to ensure all statutory and corporate obligations are met. Has proved the ability to prioritize and work to tight deadlines. Articulate and proactive combining a professional and confident approach with excellent interpersonal and liaison skills, able to communicate concisely at all levels, and able to work well both independently and as part of a productive team, demonstrating the motivation and problem-solving abilities required to meet demanding deadlines while maintaining the highest of standards.

Professional Development And Experience

  • Knowledge of IT security protocols, Including network intrusion systems, firewalls, spam control and virus removal (Security + certified).
  • Competent in data backups, both local (Onsite and Portable drives), as well as network attached storage and cloud-based. With some skills and knowledge of VSan, and Microsft Azure data backup, (Currently working on updating my webinar courses on Vsan)
  • Competent in virus and malware protection, malware and virus removal, and preventative maintenance, both desktop, mobile and tablet, laptops and server-related equipment.
  • Competent in patch management using both Microsoft systems (WSUS) and Cloud-based software, (Continuum and Ninja)
  • Knowledge of remote desktop use and setup, including CitrixLogMeIn, Windows Remote, Terminal server and Team Viewer.
  • Knowable of virtualization, including Hyper-V server maintenance and setup
  • Competent in remote diagnostic and off-site repair
  • Skilled in Microsoft server versions 2003-2016, including exchange, as well as hands-on experience of active directory, group policy setup, DHCP, and DNS setup
  • Skilled in Microsoft operating systems, XP to Windows 10. Including troubleshooting, optimisation and registry repair
  • Competent in patch management using both Microsoft systems (WSUS) and Cloud-based software, (Continuum and Ninja)
  • Competent in networking, proxy servers, manned and unmanned switches, TCP/IP protocols, and cable deployment with knowledge in Cisco and Dell Products. (both Cloud deployment and physical based)
  • In-depth knowledge of all IT hardware and software support for both home and enterprise users (Laptop, Desktop, Mobile, and Servers).
  • Competent in HTML and CSS and Proficient in WordPress website design
  • Experienced in search engine optimization, pay per click advertisement and social media advertisement
  • Experienced with both Apple And Android products, including deployment and security.
  • Skilled in market research and business analytical studies.

Work Experience

Green Turtle Web Creations – Christchurch Wisbech


  • To build and develop content managed WordPress websites for small to medium organisations and charities.
  • Implement security and optimisation services to clients websites and ensuring clients were protected and updated.
  • Market clients websites with technologies including Google My Business and Bing My Business
  • Provide real-time analytical data on clients websites.
  • Educate clients on method of security, data backup and protection, virus and malware protection and disaster recovery solutions
  • Market business using Google Ad-Words, Facebook and Instagram advertisement and Bing advertisement.

House Of Flags – Kimbolton


  • To provide IT support to 60 users across 3 main sites UK wide, using online and telecommunication, this included maintaining PCs and Servers.
  • Implemented a security management system,  and ensuring security is maintained through the network.
  • Created and implemented an improvement plan to ensure proficiency of IT and network systems aimed at maximising company profits.

USAF 48th Contracting Squadron – RAF Lakenheath


  • Maintained squadron IT systems for 55 users, maintaining 99% availability for vital contract systems, enabling 475 actions valued at $28 million supporting 2 wings.
  • Analysed and refurbished IT equipment saving the USAF over $39000 in waste materials.
  • Educated military and civilian members of the squadron, in IT, security and data backup to ensure 100% mission success.

Computers Fixed 4U – Harlow Essex


  • Maintained onsite premise, providing face to face customer service and driving sales.
  • Drove sales through business to business marketing and networking.
  • Formulated a marketing plan, including social media, leaflet distribution and pay per click.